For Debt Recovery, Credit Control and Related Services
Last updated: June 2026
Franklyn James Customer Management Ltd ("FJCM", "we", "our" or "us") provides debt recovery, credit control and related services to clients throughout the United Kingdom and internationally where appropriate.
Franklyn James Customer Management Ltd
Company Number: 16650597
Registered in England & Wales
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Telephone: 0170 2416673
Email: customer@fjcmltd.com
Website: www.fjcmltd.co.uk
ICO Registration: Pending
In these Terms and Conditions:
FJCM may provide the following services:
Any specific pricing, commission rate, procedure or service level will be confirmed separately in writing, including by email, quotation, proposal, pricing guide or letter of engagement.
By instructing FJCM, the Client confirms that:
The Client must provide all relevant documentation, including invoices, statements, contracts, purchase orders, delivery notes, correspondence and any other evidence supporting the Debt.
The Client agrees to:
Where FJCM agrees to act on a no win, no fee basis, collection commission will only be payable where monies are recovered, unless otherwise agreed in writing.
No win, no fee arrangements do not include court fees, solicitor fees, tracing fees, enforcement fees, international agent fees or other third-party disbursements. Any such third-party costs remain payable by the Client where approved or incurred.
FJCM may request that the Debtor pays the Client directly or may receive payment on behalf of the Client where agreed.
Where FJCM receives payment on behalf of the Client, recovered funds will be remitted to the Client after deduction of any agreed fees, commission, charges or disbursements. FJCM will aim to transfer cleared funds within seven working days of receipt, subject to banking, compliance and reconciliation requirements.
FJCM may recommend payment plans, instalment arrangements or settlement proposals where commercially appropriate. FJCM will seek the Client's authority before accepting any material compromise of the Debt unless authority has already been provided.
FJCM is not a firm of solicitors and does not provide reserved legal services. Where legal action may be appropriate, FJCM may recommend that the Client seeks advice from a solicitor or other authorised legal professional.
No court proceedings will be issued without the Client's approval. Court fees, solicitor fees, barrister fees, enforcement fees and related legal costs are the responsibility of the Client unless otherwise agreed in writing.
FJCM may assist with pre-legal preparation, document collation, Letter Before Action support, referral to third-party solicitors and communication with relevant parties.
FJCM may use lawful sources to verify Debtor information, trace individuals or businesses, assess business credit risk and support recovery activity.
Third-party services may include credit reference agencies, tracing agents, enforcement agents, solicitors, overseas agents and professional advisers. FJCM will not be responsible for delays, errors or failures caused by third-party providers where such matters are outside FJCM's reasonable control.
Where applicable, FJCM may refer to statutory interest, compensation and reasonable recovery costs under relevant late payment legislation. Whether such sums are recoverable will depend on the circumstances of the Debt and applicable law.
FJCM will use reasonable skill and care when providing the Services. However, recovery of any Debt cannot be guaranteed. A Debt may be unrecoverable due to insolvency, dispute, lack of assets, incorrect information, limitation issues, legal risk or other circumstances beyond FJCM's control.
Fees, commission rates and charges will be confirmed to the Client before or at the point of instruction. The Client agrees to pay all agreed fees, commission and approved disbursements in accordance with the relevant quotation, engagement letter, proposal or written agreement.
If the Debtor pays the Client directly after FJCM has been instructed and following recovery activity by FJCM, agreed commission or fees may remain payable.
Either party may request termination of an instruction by written notice. FJCM may suspend or terminate Services where:
Termination does not affect any accrued rights, unpaid fees, commission or disbursements due to FJCM.
FJCM will treat information supplied by the Client as confidential, except where disclosure is required to provide the Services, comply with legal obligations, protect FJCM's interests or communicate with relevant third parties involved in the recovery process.
The Client must treat information supplied by FJCM as confidential and must not disclose it to third parties except where required for the matter or by law.
FJCM processes personal data in accordance with UK GDPR, the Data Protection Act 2018 and applicable UK data protection legislation.
Personal data may be processed for legitimate business purposes connected with credit control, debt recovery, tracing, litigation support, client communication, compliance and record keeping.
Further information is available in our Privacy Policy.
FJCM shall not be liable for:
Nothing in these Terms limits liability where it would be unlawful to do so.
If the Client is dissatisfied with the Services, the Client should contact FJCM in writing so that the matter can be investigated.
Complaints should be sent to:
Franklyn James Customer Management Ltd
128 City Road, London, United Kingdom, EC1V 2NX
Email: customer@fjcmltd.com
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
FJCM is committed to protecting personal data and handling information responsibly. Our Privacy Policy is available at www.fjcmltd.co.uk/privacy-policy.html.
© 2026 Franklyn James Customer Management Ltd. All rights reserved.