Privacy Policy

Effective Date: June 2026

Franklyn James Customer Management Ltd ("FJCM", "we", "our" or "us") is committed to protecting your privacy and ensuring that your personal data is handled securely, lawfully and responsibly.

This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, contact us, submit a debt recovery instruction, request credit control services, make an enquiry or otherwise interact with us.

1. Who We Are

Franklyn James Customer Management Ltd
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Company Number: 16650597
Registered in England & Wales
Telephone: 0170 2416673
Email: customer@fjcmltd.com
Website: www.fjcmltd.co.uk
ICO Registration: Pending

For the purposes of UK data protection law, including UK GDPR and the Data Protection Act 2018, Franklyn James Customer Management Ltd is the Data Controller for the personal data we process.

2. Information We Collect

We may collect and process the following types of personal data:

Name and contact details
Company name and job title
Postal address, email address and telephone number
Billing, payment and account information
Debt recovery and credit control information
Debtor information supplied as part of a debt recovery instruction
Invoice details, contracts, statements and correspondence
Supporting evidence supplied in connection with a debt or claim
Website usage data, IP address, browser type and device information
Cookie and analytics information

3. Debt Recovery Information

When you submit a debt recovery instruction, we may collect details relating to the creditor, debtor, outstanding balance, invoice numbers, due dates, payment history, correspondence and supporting documentation.

This information is used to assess, manage and progress the recovery of debts and to provide credit control, tracing, litigation support and related services.

4. How We Collect Information

We collect personal data when:

You complete a form on our website
You submit a debt recovery instruction
You contact us by telephone, email, post or online form
You request a consultation or information about our services
You use our services
You visit or interact with our website

We may also receive information from lawful third-party and public sources, including Companies House, credit reference agencies, tracing databases, insolvency records, The Gazette, professional advisers and publicly available online sources.

5. How We Use Your Information

We use personal data to:

Provide debt recovery services
Provide outsourced credit control services
Provide commercial debt collection and pre-legal collection support
Provide tracing, litigation support and business credit checking services
Assess and manage debt recovery instructions
Communicate with clients, debtors and third parties
Process payments and maintain business records
Comply with legal, regulatory and contractual obligations
Prevent fraud, financial crime and misuse of our services
Improve our website, systems and services

6. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Performance of a contract – to provide services requested by a client.
Legitimate interests – to provide debt recovery, credit control and related business services.
Legal obligation – to comply with laws, court requirements, tax obligations and regulatory requirements.
Consent – where consent is required for a specific activity.

7. Sharing Your Information

Where necessary, we may share personal data with:

Employees, contractors and authorised representatives
Solicitors, barristers and legal representatives
Tracing agents and investigation providers
Credit reference agencies
Enforcement agents
Professional advisers, accountants and insurers
IT, website, email and data storage providers
Courts, regulators, government bodies or law enforcement where required

We do not sell personal data to third parties.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Where information is submitted through our website or online systems, we take reasonable steps to protect that information, including the use of secure transmission where available.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including providing services, maintaining records, complying with legal obligations, resolving disputes and enforcing agreements.

Where information is no longer required, it will be securely deleted, anonymised or archived in accordance with our retention practices.

10. Your Rights

Under UK data protection law, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to processing
Request data portability
Withdraw consent where consent is the lawful basis for processing

To exercise any of these rights, please contact us at customer@fjcmltd.com.

11. Cookies and Analytics

Our website may use cookies and analytics tools to help the website function properly, improve user experience, understand website traffic and improve our services.

You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of external websites. You should read the privacy policy of any third-party website you visit.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can investigate and try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect from the date of publication.

Last Updated: June 2026